Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Vietnam. Here's how our Customer Care team is ready to help:

Customer Care Call Center

Our Call Center team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway computer.

Service Clinic

You may drop off your unit for service at our Service Clinic, which is located at:

Hochiminh City
53-55 Cao Thắng, Q3, TPHCM
Tel: 84-8-3834-3780		 Hanoi City
12, Lô 1B, Trung Yên 1, KDTM Trung Yên,
Quận Cầu Giấy, Hà Nội
Tel: 84-4-3783-3595

Business hours:

  • Monday to Friday: 8:30 AM to 12 Noon, 1:30 PM to 5:30 PM
  • Saturday: 8:30 AM to 12 Noon
  • Sunday and public holidays: Closed

Engineers at the service counter will check the problem and book-in your unit for repair. For a minor problem, if parts and tooling are available and the unit was brought in at least an hour before closing, the unit will be fixed on the spot.

Otherwise, the unit will require book-in to the Repair Centre for further diagnosis and repair. When repair is completed, you will be notified by phone or e-mail.


It all starts here, at our Call Center.